A “nationwide issue” Tuesday has been affecting calls between carriers, AT&T and Verizon said.
Calls to 911 and between customers of the same carrier, like AT&T to AT&T, were not affected, AT&T said. Texts were not affected, and neither was the FirstNet wireless broadband network for first responders, it said.
“Our network is not experiencing a nationwide outage. There is a nationwide issue that is affecting the ability of some customers to complete calls between carriers,” a spokesperson for AT&T said. “We are working closely with Verizon to determine the nature of the issue and what actions need to be taken.”
Verizon said its network was working normally, but “some customers, primarily in the Northeast and Midwest, are experiencing issues when calling or texting with customers served by another carrier.”
The Federal Communications Commission said it was looking into the matter.
“We’re aware of reports that consumers in multiple states are unable to make wireless calls and we are currently investigating,” the FCC said in a statement posted on X.
It was not clear how many customers were affected.
Some vented their frustration to support accounts on X. One directed a post toward Verizon, complaining “I pay too much to not be able to make a phone call.”
“What’s up with y’all today! My phone decided to stop making outgoing calls. Says it’s unable to connect,” another customer told AT&T on the social media platform.
The disruption comes a little more than three months after a widespread outage affected AT&T customers, leaving people without service. During that incident, around 50,000 outrages were reported at one point. The company said then that problem was caused by a process error.
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