Communications Minister Anika Wells said Telstra would need to explain how and why its network crashed today, calling telcos the least trusted industry in Australia.
“The Triple Zero custodian has advised that some callers were unable to connect to the ECP [emergency call person], and that these are being now investigated by Telstra, and welfare checks are in progress, as is required by the law,” Wells told reporters in Canberra.
“The Triple Zero custodian is in regular communication with Telstra to receive updates on the progress and outcomes of these checks.”
Wells, who returned from leave following the outage, said telcos were “the least trusted industry in our country as we stand today”. She said the Triple Zero custodian was keeping a detailed account of who knew what and when.
“One of the improvements we wanted out of the Optus outage in September was to get a much better handle on that,” she said.
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