Qantas expects to be able next week to share the details of individual customer data that was affected by the hack of a call centre platform, based on the pace of an ongoing forensic investigation, the airline has said in an update.
The breaching of up to 6 million customers’ data, first revealed on Wednesday, prompted a reassurance that frequent flyer accounts were secure, even as the airline reminded customers they could update passwords and PINs at any time.
To date, Qantas has not been contacted by anyone claiming to have the data since the incident, which was suspected to be the work of the Scattered Spider criminal cyber group. Qantas is continuing to work with government authorities to investigate the event.
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“Our investigation is progressing well, with our cybersecurity teams working alongside leading external specialists to determine what information has been accessed,” Qantas chief executive Vanessa Hudson said.
“We’re finalising a process that will enable us to provide affected customers with more information about their personal information that was potentially compromised.”
Next week, Qantas “will be in a position” to tell affected customers which types of their personal data were contained in the third-party system that was accessed.
“This will confirm specific data fields for each individual, which will vary from customer to customer,” Qantas said in a statement.
Qantas became the latest major airline to be hit by a cyber breach, revealing on Wednesday that hackers had accessed customers’ personal information from one of its call centres.
In the Friday morning update, Qantas reiterated that frequent flyer passwords, PIN numbers and log in details were not accessed or compromised, “but customers can update these details at any time”.
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