Health Minister Mark Butler said “basic administrative functions” would be automated as part of the National Disability Insurance Scheme (NDIS) overhaul.
“There is a lot of opportunity for government to use that sort of decision-making to make things more efficient, but also, frankly, more equitable and fairer,” Butler told reporters in Canberra.
“Being able to automate some of these basic administrative functions free up our highly qualified public servants, frankly, to do more work with actual interaction with human beings where that interaction is particularly important. So not really taking up so much time with public servants and doing basic, rudimentary tasks.”
He said the government would not over-rely on automation.
“We are stepping carefully into this.”
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